*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

701 Stony Battery Rd, Landisville, PA 17538, USA Req #19996 Monday, April 29, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust 3RD SHIFT (11PM-7AM) Pay and Benefits &bull; Pay Rate = $24.07 per hour, plus shift differential for 3rd &bull; Excellent benefits package (Health, Dental, Vision) &bull; 11 paid holidays &bull; Company-paid life insurance &bull; 401k plan with company match &bull; Company provides safety shoes and prescription safety eyewear allowances RESPONSIBILITIES: Move empty trailers from the trailer staging area to the loading docks and back to the loaded trailer area. Inspect trailers for safety aspects and cleanliness. Organize loads to ensure no service failures to the customer. Maintain accurate paperwork. Clean truck dock and yard when time allows and other duties as necessary. BASIC QUALIFICATIONS: 21 years of age or older with 6 months driving experience after graduating from driving school. Class A CDL and a clean Motor Vehicle Record. Dependable, safety conscious, and consistent on-time performance. Strong customer service skills with the ability to follow instructions. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

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LOAD-UNLOAD TRUCKS - 3RD SHIFT

701 Stony Battery Rd, Landisville, PA 17538, USA Req #19997 Monday, April 29, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust 2nd shift (3PM-11PM) Pay and Benefits &bull; Pay Rate = $26.17 per hour, plus shift differential for 2nd &bull; Excellent benefits package (Health, Dental, Vision) &bull; 11 paid holidays &bull; Company-paid life insurance &bull; 401k plan with company match &bull; Company provides safety shoes and prescription safety eyewear allowances RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity, decreasing downtime, and limiting waste. Assume active role in all plant and facilities related work. Assist all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Conduct quality checks to ensure boxes have required dimensions and zero material defects. Responsible for leading machine crew with set-up and change overs. Problem solving skills required to resolve problems with the machine. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. Other duties as assigned. BASIC QUALIFICATIONS: High School Graduate or equivalent. Passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Work with a sense of urgency to reduce downtime of machines. Strong written and verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

DIE CUTTER OPERATOR - 2ND SHIFT

Landisville, Salunga-Landisville, PA, USA Req #19998 Monday, April 29, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust 3rd Shift (11PM-7AM) Pay and Benefits &bull; Pay Rate = $24.65 per hour, plus shift differential for third &bull; Excellent benefits package (Health, Dental, Vision) &bull; 11 paid holidays &bull; Company-paid life insurance &bull; 401k plan with company match &bull; Company provides safety shoes and prescription safety eyewear allowances RESPONSIBILITIES: Set-up rails, print, and die cut section on Flexo accurately in accordance with proper setup techniques. Inspect all dies before and after run to ensure that any necessary repairs are made before the next run. Ensure all bolts for cutting dies are in place and tightly secured. Monitor box quality, including, but not limited to, loose liner, warp, correct size, and print. Check rolls for damage. Maximize the utilization of equipment by operating the machinery at available capacity and speed. Assist Operator, Assistant Operator and Utility with job duties on the machine. Complete necessary reports in an accurate and timely manner, including but not limited to: Production Data Machine Operational Status, Safety Data, Quality Data. Turn in maintenance work orders to supervision for needed repairs. Complete annual food packaging safety training. Report any discovered food packaging safety risks or concerns. Comply with all company policies and procedures, including safety and maintaining good housekeeping. Adhere to production schedule and make recommendations for optimizing the schedule to meet cost, quality and service goals. Report any unusual scheduling issues to Supervisor. BASIC QUALIFICATIONS: High school diploma/GED. Ability and willingness to work overtime on short notice, both during the week and weekends. Ability to work in manufacturing environment, with varying temperatures. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment. 6 months experience working on a Flexo machine. KNOWLEDGE, SKILLS & ABILITIES: Ability to work in a fast paced environment and handle multiple requests simultaneously. Ability to work within a team and effectively communicate with members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

FLEXO FOLDER GLUER ASSISTANT

6479 Chupp Rd, Lithonia, GA 30058, USA Req #19990 Monday, April 29, 2024 A s a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a Material Handler/Forklift Operator (2 Openings) at our Atlanta Specialty plant in Lithonia GA. Responsibilities: Operate a forklift safely and efficiently. Operates wrapping equipment when necessary. Keeps stock and materials in orderly fashion. Unloads and loads goods/products on trucks. Documents materials unloaded and taken off trucks to the correct location. Works as a member of the Shipping/Warehouse Department to achieve the best quality results. Responsible for pulling job for production, inbound forms, inventory tags and counts on materials received or shipped. Assists other shipping and receiving material handlers to balance the workload, organize warehouses and perform general cleaning. Follows rules and procedures relative to the safe and efficient operation of the forklift, also including reporting any missing, broken, bent or worn parts of forklift to supervisor and/or maintenance. Drives backwards with high load for proper visibility. Alert to any obvious defects of incoming material. Questionable units will be set aside for further inspection. Stacks carefully in warehouse to prevent product damage. Adheres to all safety and work rules, company policies and procedures. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Basic Qualifications: At least 6 months prior experience operating a forklift. Be passionate about maintaining a safe work environment. Able to pass pre-employment background check and drug test. Must be able to sit, stoop, and bend. Ability to work any shift, including overtime and weekends as needed. Must be authorized to work in the U.S. Ability to work in manufacturing environment, with varying temperatures based on season, around machinery, and heavy forklift traffic. Ability to obtain and maintain PCA certified forklift license. Preferred Qualifications: High school diploma/GED. Experience operating a forklift in a production, assembly, pick/pack work environment. Experience moving material not on pallets with a forklift. Knowledge, Skills & Abilities: Ability to work in a fast-paced environment and handle multiple requests simultaneously. Ability to work independently and within a team, effectively communicating with members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Material Handler/Forklift Operator

Counce, TN 38326, USA Req #9808 Wednesday, April 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Packaging Corporation of America (PCA) a leading manufacturer of Kraft linerboard is seeking several Summer Students - General Labor positions located at its Counce, Tennessee mill. Responsibilities: Will perform a variety of tasks as needed which may include copying, filing, computer entry, general maintenance of property (clean-up, painting, lawn care) or perform other general helper duties in various areas of the mill. Pay: $18.00 per hour Basic Qualifications: Qualified individuals will meet the following criteria: <ul> <li> 18-23 years of age, </li> <li> be a dependent of a current PCA employee , when you apply list your parent or guardian as a referral. </li> <li> must have completed one year of college, </li> <li> must be enrolled full-time for the fall 2024 semester, </li> <li> must have a minimum 2.3 GPA, </li> <li> must have a copy of your transcript and resume to upload when you apply, </li> <li> must be able to start work no later than Monday May 20, 2024. </li> </ul> If you meet the basic qualifications listed above, apply by clicking the Apply Button. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

STUDENT - Summer Workers

344-LANCASTER-H, 1530 Fruitville Pike, 1530 Fruitville Pike, Lancaster, Pennsylvania, United States of America Req #9850 Monday, April 29, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust 3RD SHIFT (11PM-7AM) Pay and Benefits &bull; Pay Rate = $24.07 per hour, plus shift differential for 3rd &bull; Excellent benefits package (Health, Dental, Vision) &bull; 11 paid holidays &bull; Company-paid life insurance &bull; 401k plan with company match &bull; Company provides safety shoes and prescription safety eyewear allowances RESPONSIBILITIES: Set-up rails, print, and die cut section on Flexo accurately in accordance with proper setup techniques. Inspect all dies before and after run to ensure that any necessary repairs are made before the next run. Ensure all bolts for cutting dies are in place and tightly secured. Monitor box quality, including, but not limited to, loose liner, warp, correct size, and print. Check rolls for damage. Maximize the utilization of equipment by operating the machinery at available capacity and speed. Assist Operator, Assistant Operator and Utility with job duties on the machine. Complete necessary reports in an accurate and timely manner, including but not limited to: Production Data Machine Operational Status, Safety Data, Quality Data. Turn in maintenance work orders to supervision for needed repairs. Complete annual food packaging safety training. Report any discovered food packaging safety risks or concerns. Comply with all company policies and procedures, including safety and maintaining good housekeeping. Adhere to production schedule and make recommendations for optimizing the schedule to meet cost, quality and service goals. Report any unusual scheduling issues to Supervisor. BASIC QUALIFICATIONS: High school diploma/GED. Ability and willingness to work overtime on short notice, both during the week and weekends. Ability to work in manufacturing environment, with varying temperatures. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment. 6 months experience working on a Flexo machine. KNOWLEDGE, SKILLS & ABILITIES: Ability to work in a fast paced environment and handle multiple requests simultaneously. Ability to work within a team and effectively communicate with members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Machine Assistant Operator - 3rd shift (Flexo Folder Gluer)

8489 Summit Cove, Olive Branch, MS 38654, USA Req #9809 Monday, April 29, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust People &bull; Customers &bull; Trust As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper with Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. We are seeking applicants for a Manufacturing Converting Lead Person positionin our Olive Branch, MS facility located at 8489 Summit Cove, Olive Branch, MS 38654 The Manufacturing Converting Lead Person is responsible for all activities associated with directing workflow. Responsible for all machines and personnel. Pay Rate: $27.47 per hour Shift: 1st Shift: 6:00am - 2:00 pm Competitive Benefits: Overtime is paid at 1.5 times base rate in excess of 40 hours per week. Vacation earned after 90 days and 11 paid holidays. Excellent benefits package including Medical, Dental, Vision, Life Insurance. 401K program with company match Gainshare Responsibilities: Maintain quality, efficiencies, and production levels set by management and communicate these standards to the crews. Report safety, production, and quality concerns to Management. Keep Production Manager informed regarding problems or situations that may affect the overall production operation of the plant. Monitor and/or assures that each product is being manufactured according to quality standards. Identify and quarantine nonconforming product. Make recommendations and assist in planning, methods, machinery, safety programs and standards. Maintain excellent working conditions, a safe work environment, and high morale within the plant. Follow all SOPs in production for Safety, Quality and manufacturing process. Able to perform load counts, calculations, total pieces for an order including possible overrun. Train and monitor employees' adherence to all production processes and quality inspections per written work instructions. Ability to work in a fast-paced environment and handle multiple requests simultaneously. Be available to operate the machines when needed to promote continuous run and fill in if needed. Assist crews to achieve the highest quality product with most efficient process. Notifies maintenance department of any repairs or preventive maintenance that needs to be done in the machines. Maintains a neat working area with good product flow. Ability to work overtime and weekends on short notice. Ability to work in manufacturing environment, with varying temperatures based on season, around machinery, and heavy forklift traffic. Use best professional manner when communicating with employees, supervisors or managers. Communicate all findings to your supervisor and/or manager. Comply with all company policies and procedures. Additional duties may be assigned by management. Basic Qualifications: High School Graduate or GED. 2+ years' work experience as a Lead Person in converting/fabricating. Basic computer skills. Must be authorized to work in the U.S. Knowledge, Skills & Abilities: Ability to sit, stoop climb and bend. Ability to work independently and within a team, effectively communicating with members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Converting Product Lead

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Area Customer Service Coordinator

<div> Site Manager POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership Job Duties and Responsibilities � Responsible to manage daily operations of a small-medium size site while managing a small � team of direct reports � Prioritizes multiple and competing priorities. Communicates team vision and priorities while � creating a helpful and positive work culture to maximize retention. � Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing � products/processes or provides alternatives to opportunities and situations. � Manages total production labor percentages by achieving percentage of production worker labor � and quality control labor established by the company. � Improves quality of operations while consistently applying effective implementation and � management of RICOH Service Excellence tools. � Ensuring achievement of Service Level Agreements, the Site Manager is responsible for � working with the customer to improve business processes, with support of AOM/ESM or NOM. � Creates and maintains a customer-focused environment with regular end-user feedback and � customer satisfaction surveys, focusing on business retention, customer service � Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and � Deadline standards and compliance, utilizing tools and best practices. � Ensures that location is properly staffed by matching employee skills and equipment with � production demands. � Motivates employees and recognizes their accomplishments in a timely manner leveraging the � Ricoh Recognizes programs. � Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work of subordinates to increase their � work output and work quality. � Identify training and performance planning targets through the development of assigned staff � through Individual Development Plan Management � Responsible for evaluating team member performance and providing career development and � training opportunities. � Maintains formal contact with the customer on a daily basis � Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM � or NOM. � Identify gaps/scope creep in service delivery and adjust process documentation to work within � the client or Ricoh framework while ensuring financial responsibilities are met � Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and � communicating with sales department. � Is responsible for creating/supporting site required reporting, customer presentations and � business reviews to ensure alignment with contractual requirements and value add reporting, � with support of AOM/ESM or NOM. � Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications Typically Requires: � High school or GED is required. � 3-5 years of work experience in a related field (B2B and/or technical). � Previous 2 years of managerial work experience strongly preferred. � Previous 3-5 years Customer facing work experience required. � Demonstrated high level knowledge and understanding of technology. � Off 360 proficient user KNOWLEDGE, Skills And Abilities � Strategical thought processor of issues � Ability to present to a medium sized group � Complex Problem-Solving Skills � Professional Customer Service skills � Professional Technical aptitude � Professional Written and Verbal Communication skills Working Conditions, MENTAL aND PHYSICAL DEMANDS � Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. � Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information. � Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. � Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Site Manager

Corporate HR Specialist <div> Legal Senior Onsite Service Specialist POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager. Job Duties and Responsibilities LEGAL ENVIRONMENT JOB RESPONSIBILITIES �&bull; Possess the legal background to understand client matter work flow, such as: �&bull; Charge back to firm and/or clients for work, supplies, hours, etc. �&bull; Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.). �&bull; Familiar with legal records management processes. �&bull; Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system. �&bull; Assists with scheduling needed equipment, labor, and supplies for offsite trial(s). OTHER DUTIES AND RESPONSIBILITIES �&bull; Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners. �&bull; Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism. �&bull; Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer. �&bull; Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler. �&bull; Handles time sensitive documents that are confidential in nature. �&bull; Works to provide quality and accurate reproduction, scanning, or project work. �&bull; Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task. �&bull; Provide imbedded support to specific floors or integrated practice groups. �&bull; Assist with coordinating projects that will be completed off site. �&bull; Maintains logs for billing and assists in calculating charges for work or jobs performed. �&bull; Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies. �&bull; Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions. �&bull; Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location. �&bull; Deliveries and pickups may require travel between offices or another office location. �&bull; Performs duties related to the shipping and receiving of materials and packages. �&bull; Performs filing duties in conjunction with specific customer requests, which may include �purging' and archiving old documents. �&bull; Performs duties of scanning, file conversion, file naming, and encryption. �&bull; Performs FTP (File Transfer Protocol) between computers and files for printing. �&bull; Manage TOC (Table of Contents) �&bull; first page of electronic file. �&bull; Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search. �&bull; Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro. �&bull; Performs daily quality checks on convenience copiers to ensure proper functionality. �&bull; Responds to errors or troubled copy machines. Also works to clear paper jams. �&bull; Maintains daily meter and service logs. �&bull; Stocks and organizes convenience copier areas. �&bull; Straightens, organizes, and manages firm conference and meeting rooms. �&bull; Assists facilities with box moves, office moves, and occupant moves. �&bull; Assists facilities with light maintenance duties. �&bull; May perform occasional cleaning duties. �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and 1-2 years of related work experience. �&bull; Minimum of 2 years' experience in legal industry is preferred. �&bull; Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills. �&bull; May require a violation free, valid driver's license and minimum levels of auto insurance coverage per RICOH Policy. KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Legal Senior Onsite Service Specialist

<div> Site Manager POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership Job Duties and Responsibilities � Responsible to manage daily operations of a small-medium size site while managing a small � team of direct reports � Prioritizes multiple and competing priorities. Communicates team vision and priorities while � creating a helpful and positive work culture to maximize retention. � Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing � products/processes or provides alternatives to opportunities and situations. � Manages total production labor percentages by achieving percentage of production worker labor � and quality control labor established by the company. � Improves quality of operations while consistently applying effective implementation and � management of RICOH Service Excellence tools. � Ensuring achievement of Service Level Agreements, the Site Manager is responsible for � working with the customer to improve business processes, with support of AOM/ESM or NOM. � Creates and maintains a customer-focused environment with regular end-user feedback and � customer satisfaction surveys, focusing on business retention, customer service � Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and � Deadline standards and compliance, utilizing tools and best practices. � Ensures that location is properly staffed by matching employee skills and equipment with � production demands. � Motivates employees and recognizes their accomplishments in a timely manner leveraging the � Ricoh Recognizes programs. � Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their � work output and work quality. � Identify training and performance planning targets through the development of assigned staff � through Individual Development Plan Management � Responsible for evaluating team member performance and providing career development and � training opportunities. � Maintains formal contact with the customer on a daily basis � Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM � or NOM. � Identify gaps/scope creep in service delivery and adjust process documentation to work within � the client or Ricoh framework while ensuring financial responsibilities are met � Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and � communicating with sales department. � Is responsible for creating/supporting site required reporting, customer presentations and � business reviews to ensure alignment with contractual requirements and value add reporting, � with support of AOM/ESM or NOM. � Performs other duties as assigned. Additional Pay Details Compensation Range: $18.94-$28.00 QUALIFICATIONS (Education, Experience, and Certifications Typically Requires: � High school or GED is required. � 3-5 years of work experience in a related field (B2B and/or technical). � Previous 2 years of managerial work experience strongly preferred. � Previous 3-5 years Customer facing work experience required. � Demonstrated high level knowledge and understanding of technology. � Off 360 proficient user KNOWLEDGE, Skills And Abilities � Strategical thought processor of issues � Ability to present to a medium sized group � Complex Problem-Solving Skills � Professional Customer Service skills � Professional Technical aptitude � Professional Written and Verbal Communication skills Working Conditions, MENTAL aND PHYSICAL DEMANDS � Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. � Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information. � Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. � Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

<div> Site Coordinator POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Job Duties and Responsibilities �&bull; Responsible for daily operations of a mail room, copy center, or scanning facility including �&bull; operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail �&bull; Equipment �&bull; May be responsible for: Courier Services, Reception Services, Switchboard Operations, �&bull; Shipping & Receiving, Delivering and Processing of Mail �&bull; Handles formal contact with the customer, on a daily basis. �&bull; Responsible for effective implementation and management of RICOH Service Excellence �&bull; Programs �&bull; Understands how to operate the required equipment/software efficiently to achieve service level �&bull; agreements. �&bull; Achieves profitability in the area of cost of goods by effectively utilizing company materials and �&bull; supplies. �&bull; May maintain daily routine functions to include creating/completing work orders, contractor �&bull; monitoring, inspections, reporting facility related issues, lending support as required. �&bull; May include interaction with contracted vendors, facility management and occupants. �&bull; May be responsible for office-supply inventory re-ordering. �&bull; May be responsible for Conference room coordination and A/V equipment resource �&bull; management. �&bull; Maintains positive internal working relationships with all department employees by �&bull; communicating in a professional manner. �&bull; Collects and provides data to assigned leadership and customer. May include completing �&bull; monthly reports to customers with support from assigned leadership. �&bull; Ensures financial responsibilities are met. �&bull; Performs other duties as assigned Additional Pay Details: This position pays $17.45 - $19.00 per hour QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: �&bull; High school or GED is required �&bull; 1+ years of experience in a related field (B2B and/or technical) �&bull; Previous 1+ year Customer facing work experience required �&bull; Demonstrated knowledge and understanding of technolog KNOWLEDGE, Skills And Abilities �&bull; Tactical thought processing �&bull; Ability to present to a small group �&bull; Moderate Problem-Solving Skills �&bull; Basic Customer Service skills �&bull; Basic Technical aptitude �&bull; Basic Written and Verbal Communication skill Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of �&bull; temperature and noise level �&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and �&bull; instruction �&bull; prepare, provide and convey diversified information �&bull; Some physical effort required. Work may be sedentary, but does require walking, standing, �&bull; bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, �&bull; files and small parts, etc.). �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Mailroom and Print Shop Specialist

<div> Senior Site Manager, MS Site Management POSITION PROFILE Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling Job Duties and Responsibilities � Responsible to manage daily operations of a medium-large size site while managing a mediumlarge team of direct reports � Prioritizes complex projects while effectively managing multiple and competing priorities. � Fosters an inclusive and high performing team environment in which SLA objectives are met. � Expert knowledge of Ricoh's products and offerings. Consistently consults and displays insights � into strategic and tactical issues by actively seeking input of counterparts in other business units � and businesses. � Improves quality of operations while consistently applying effective implementation and � management of RICOH Service Excellence tools. � Responsible for staffing and performance management of assigned site personnel and assigned � Field Service Representative staff. � Creates and maintains a customer-focused environment with regular end-user feedback and � customer satisfaction surveys, with active Commitment Action Document. � Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and � Deadline standards and compliance, utilizing tools and best practices. � Ensures that location is properly staffed by promoting effective use of internal recruiting and � selection process to attract and hire talent. � Motivates employees and recognizes their accomplishments in a timely manner leveraging the � Ricoh Recognition programs. � Identifies and recommends high performers for succession planning. Responsible for employee � retention, performance management and employee counseling. � Identify training and performance planning targets through the development of assigned staff � through Individual Development Plan Management, along with succession planning, and � mentorship. � Focus is on business retention, customer service, high performing team, and profitable growth. � Able to support, lead and manage team through all phases of Change Management. � Understand complex and detailed processes, seeks ways to improve operational effectiveness, � conducts root cause analysis, and issue resolutions to ensure optimal customer satisfaction. � Identify gaps/scope creep in service delivery and adjust process documentation to work within � the client or Ricoh framework, with support of AOM/ESM or NOM. � Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and � communicating with sales department. � Maintains formal contact with the customer on a daily basis in MS and as needed in BIS. � Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work and efficiency of subordinates to � increase their work output and work quality. � Acts as a consultant to customer in improving business processes through workflow � enhancements and appropriate services � Collaborates with other leaders, team members, and internal or external customers to � implement a solution or initiative. � Able to support, lead and manage team through all phases of Change Management, with � support of AOM/ESM or NOM. � Suggests, develops, and implements process improvements that increase quality or � productivity. � Completes Monthly Operations Review, site reports and other paperwork as necessary. � Supports QSMs. � Is responsible for creating/conducting site required reporting, customer presentations and � business reviews to ensure alignment with contractual requirements and value add reporting. � Performs other duties as assigned Additional Pay Details: Compensation range is: $52,200-$84,000 QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: � High school or GED is required. � 5+ years of work experience in a related field (B2B and/or technical). � Previous 2 years of managerial work experience strongly preferred. � Previous 5 years Customer facing work experience required. � Demonstrated high level knowledge and understanding of technology. � Off 360 proficient user KNOWLEDGE, Skills And Abilities � Strategical facilitator of complex issues � Ability to present to a large-sized group � Complex-Problem Solving Skills � Demonstrates managerial courage � Expert Customer Service skills � Expert Technical aptitude � Expert Written and Verbal Communication skill Working Conditions, MENTAL aND PHYSICAL DEMANDS � Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. � Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information. � Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. � Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Site Manager, MS Site Management

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities �&bull; Runs high volume/production copy machines and performs binding and finishing work. �&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. �&bull; Perform basic equipment troubleshooting and escalate calls to technicians �&bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) �&bull; Performs duties of scanning and /or imaging documents �&bull; May perform Reception services on temporary/occasional basis �&bull; Maintains records for management reports and inventories of supplies needed. �&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. �&bull; Calculates charges for jobs performed and maintains logs and may generate reports. �&bull; Responds to and coordinates all service calls required by customer. �&bull; May perform filing duties in conjunction with specific customer requests. �&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. �&bull; Maintains daily meter and service logs. �&bull; May travel between customer's buildings. �&bull; Answers customer questions regarding status or feasibility of job requests. �&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. �&bull; Performs duties related to the shipping of materials. �&bull; Performs duties related to the receiving of materials. �&bull; May perform meeting room and conference room set ups. �&bull; May perform building occupant moves within assigned facilities. �&bull; May perform light maintenance, and cleaning duties as assigned. �&bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. �&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. �&bull; Performs filing duties, which may include �purging' and archiving old documents. �&bull; Understanding of Ricoh Services Portfolio & Technology �&bull; Ensures data for Ricoh MOR, SPG and job logs are captured �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and1-2 years of related work experience. �&bull; Some related copy job experience is preferred. �&bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. �&bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior On-Site Service Specialist

<div> Administrator, Print Support MS Onsite POSITION PROFILE Responsible for the daily support of assigned RICOH managed devices within customer's fleet including the delivery of supply, service, and asset management services that ensure print availability and the achievement of service level agreements (SLAs). Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service. Ensures solutions and applications used to monitor, manage, and report on assigned fleet are operating, routinely reconciled, and any outages are escalated appropriately. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Monitors all facets of the fleet program to ensure that performance standards are maintained and service level agreements (SLAs) between customer and RICOH are achieved.</li> <li>Interfaces with RICOH, third-party, and vendor support resources to anticipate and prevent customer impacting problems, as well as to remedy problems as they occur issues.</li> <li>Responsible for supply management of the fleet including orders and procurement, PAR (Periodic Automatic Replacement) levels, inventory, and distribution.</li> <li>Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally.</li> <li>Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.</li> <li>Monitors service alert and request activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time</li> <li>Helps coordinate machine moves, removals, and installations.</li> <li>Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner.</li> <li>Able to report asset and service contract information, as required.</li> <li>Manages the manual and automatic (AMR) collection, review, validation, and submission of meter readings</li> <li>Maintains an accurate master list of devices (MLD) using appropriate asset management tools and databases and delivers contracted reports as scheduled or upon request.</li> <li>Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required.</li> <li>Conducts periodic client satisfaction surveys.</li> <li>Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends.</li> <li>Conducts implementation of national launch programs/processes including field training.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Exhibits a professional appearance and positive demeanor.</li> <li>Manages hot swap inventory.</li> <li>Support inventory and implementation efforts</li> <li>Performs other duties as assigned.</li> <li>Provides training on the use of RICOH equipment and features.</li> <li>Manages printer procurement as required by the customer.</li> </ul> QUALIFICATIONS (Education, Experience and Certifications) Typically requires: <ul> <li>4-year college degree or equivalent work experience required</li> <li>Prior experience managing large-scale fleet implementations a plus</li> <li>Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge</li> <li>Minimum of 2 years project/program management experience and a track record of success in customer service </li> </ul> KNOWLEDGE, SKILLS AND ABILITIES <ul> <li>Excellent customer service skills including ability to follow up to ensure closure of issues</li> <li>Strong communication and presentation skills</li> <li>Strong project management skills and ability to prioritize tasks.</li> <li>Strong technical knowledge of network and site-specific printers, and company products</li> <li>Possesses methodical approach to resolving problems.</li> </ul> WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS <ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Requires internal contact within department and with other corporate personnel and external contact with customers, agencies, vendors, etc.</li> <li>Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems</li> <li>Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)</li> <li>Requires moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination</li> <li>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Print Support Specialist

<div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> Fulfillment Specialist - JLL-IBM Poughkeepsie, NY 40 hrs per week, M-F 7:00am-3:30pm (1/2 hour lunch) This position will support client facilities in a corporate/warehouse environment. Services provided to client include mail/shipping/receiving, courier delivery (within property), and a kiosk and locker service. Tasks are performed with supervision in a team environment. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Sort, deliver and pick-up mail and packages according to established time frames and service standards </li> <li>Scan and input all incoming and outgoing items into TRAC database, including certified, registered, return receipt, Federal Express and UPS for delivery to customers </li> <li>Maintains records for management reports and inventories of supplies. Technical skills/knowledge of Microsoft Excel and computer experience is a must.</li> <li>Knowledge and ability to troubleshoot Audio Visual Equipment as needed</li> <li>Performs duties related to asset management - Role includes physically placing assets and parts into kiosk and lockers and retrieving to prepare items for shipment</li> <li>Must be able to lift up to 50lbs.</li> <li>Must be able to stand and walk for extensive period of time/distance, within site.</li> <li>Ability to use an electric cart and forklift as needed. Training and certification will be provided.</li> <li>Periodic driving requirement utilizing small delivery truck building to building within site</li> <li>Perform shipping, receiving and dock work in a mailroom type environment</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and PC</li> <li>Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in this customer-faced environment</li> <li>Performs other duties as assigned, including management assistance</li> <li>This position will support client facilities in a corporate/warehouse environment. </li> <li>Services provided to client Include mail/shipping/receiving, courier delivery (within property), and a kiosk and locker service. </li> <li>Tasks are performed with supervision in a team environment. JOB DUTIES AND RESPONSIBILITIES</li> <li>Sort, deliver and pick-up mail and packages according to established time frames and service standards </li> <li>Scan and input all incoming and outgoing items into TRAC database, including certified, registered, return receipt, Federal Express and UPS for delivery to customers </li> <li>Maintains records for management reports and inventories of supplies. Technical skills/knowledge of Microsoft Excel and computer experience is a must.</li> <li>Knowledge and ability to troubleshoot Audio Visual Equipment as needed</li> <li>Performs duties related to asset management - Role includes physically placing assets and parts into kiosk and lockers and retrieving to prepare items for shipment</li> <li>Must be able to lift up to 50lbs.</li> <li>Must be able to stand and walk for extensive period of time/distance, within site.</li> <li>Ability to use an electric cart and forklift as needed. Training and certification will be provided.</li> <li>Periodic driving requirement utilizing small delivery truck building to building within site</li> <li>Perform shipping, receiving and dock work in a mailroom type environment</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and PC</li> <li>Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in this customer-faced environment</li> <li>Performs other duties as assigned, including management assistance</li> </ul> Additional Pay Details Compensation range is: $17.45-$18.00 <div> QUALIFICATIONS (Education, Experience, and Certifications) <ul> <li>Requires high school diploma or GED and 1-2 years of related work experience.</li> <li>Demonstrate competency in computer skills including proficiency in MS Office Suite</li> </ul> <div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Field Representative I, Fulfillment

<div> Senior Field Representative, Support CIP POSITION PROFILE This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also include new business and other various support functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical �&bull; Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise. �&bull; Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods. �&bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. �&bull; Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. �&bull; Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities. Customer Services �&bull; Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. �&bull; Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs. Manage Workload �&bull; Responsible for managing own time and schedule and assists in support of solutions time/schedule. �&bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements. �&bull; Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods. Administrative �&bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. �&bull; Performs administrative duties as assigned including maintaining required logs, processes, and reports. �&bull; Completes all required administrative tasks in an accurate and timely manner. �&bull; Accounts for all time and activity by recording information through the proper tracking system. �&bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results �&bull; Achieves expected productivity levels associated with assigned workload and level of experience. �&bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc.) and bills accordingly. �&bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) �&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. �&bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. �&bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. �&bull; Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 KNOWLEDGE, SKILLS, AND ABILITIES �&bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others. �&bull; Efficiently handles information of a highly confidential nature. �&bull; Possesses required multi-tasking and prioritizing skills. �&bull; Identifies problems, opportunities and develops solutions. �&bull; Possesses required organizational, interpersonal, and verbal communication skills. �&bull; Is process-improvement oriented. �&bull; Requires proficient use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignments at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. �&bull; Occasional overnight travel may be required. �&bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. �&bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). �&bull; Shift work, overtime, stand-by and/or on-call may be required. �&bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Field Representative, Support CIP

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, Skills And Abilities &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Customer Service Floater

<div> Field Manager, Service Delivery for Northstar customers. The ideal candidate would be strategic and technical, able to build relationships with high-level key contacts. POSITION PROFILE The Field Manager, Service Delivery is the primary contact for solutions and services for accounts supported by Ricoh Managed Services Support Center" (RMSSC), a territory of Managed Document Services accounts or Major or Global Accounts that have need of a dedicated consultant. Focus should be on the employees, customers, and meeting profit objectives for each site within their territory. The SDM manages the delivery of Ricoh Enterprise Services for customers, which may include managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs. After insuring achievement of Service Level Agreements, the SDM is responsible for working with the customer to improve business processes through optimization and use of other Ricoh services. The SDM must possess an in-depth understanding of the client's requirements and domain, be IT centric, enabling communication with the Customer IT Department resources. Understands networks and utilize managed document services technology: Communicates account Business Process opportunities to the supporting sales and professional service teams. Assists other support team members in developing, implementing and managing ongoing fleet operations. JOB DUTIES AND RESPONSIBILITIES �&bull; Supervises staff through continual communication and performance management; reacts to personnel performance issues. �&bull; Develops & implements manpower plans & executes recruitment strategies to fill staffing needs. �&bull; Creates a customer-focused environment. �&bull; Keeps actively involved with customer presentations and validation. �&bull; Gathers necessary information for preparations & creation of the pro-forma & the proposed sites. �&bull; Communicates and works directly with Customer's IT department including senior IT leaders. �&bull; Works with customer key Executives and Departmental Leaders to improve information workflow. �&bull; Monitors and manages all facets of the Managed Print Services (MPS) strategy at customer location or other services as contracted. �&bull; Analyzes all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met. �&bull; Recommends solution configurations to Sales and Customer. �&bull; Supports the Account Manager(Operations Team) in accounts where managed document services is one of the provided services offerings by assisting in the management and reporting of business document input/output devices. �&bull; Works independently or collaborates with account team members to rationalize the Customer fleet when included in scope of services. �&bull; Engages internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements are met. �&bull; Works with customer's team to align Ricoh services provided with customer's business objectives, including identifying services and technology which Ricoh is able to provide to improve customer's business processes and help them meet customer goals. �&bull; Acts as a consultant to customer in improving business processes through workflow enhancements and appropriate services. �&bull; Supports other team members with implementation of the MDS solution. This may include 3rd party asset management software implementation, equipment installation, asset tagging, setting supply inventory par levels, asset validation and process creation/documentation. �&bull; Supporting interface to outside contractors for management of performance issues. �&bull; Oversees and Monitors the just-in-time (JIT) parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items if applicable �&bull; Monitors and manages activity to ensure service level agreements are met. �&bull; Manages as appropriate other positions which may help in delivering the services which a customer is being provided by Ricoh. �&bull; Responsible for management, coordination, tracking and reporting machine moves, machine removals, and new machine installations as it applies to the customer IMACD process �&bull; Arranges for end-user training as necessary. �&bull; Tracks asset lease expiration and/or projected end of service life dates, as required. �&bull; Manages the collection of periodic meter readings, including review and validation. utilizing the AMR (Automated Meter reading) solution as needed. �&bull; Completes month end closing and other necessary accounting functions. �&bull; Maintains contract database accuracy in a variety of databases and generates/distributes appropriate periodic reports. �&bull; Liaison for the customer in all matters concerning the services provided. �&bull; Engages with customer's facilities team, IT group, etc. to ensure proper implementation and post-installation support is provided. �&bull; Conducts periodic customer satisfaction surveys to include Key Contact and End User surveys. Provides summary, analysis and action plan for all survey results. �&bull; Analyzes services and technology utilization to ensure that capabilities match the requirements of its actual use. Recommends ongoing optimization through proper deployment, replacement, user training, etc. �&bull; Reports progress and performance to customer and Ricoh via a Monthly Management Report to Service Level Agreement performance and any customer specific reporting requirements. �&bull; Provides ongoing feedback for further strategy development, enhancement, correction, and deployment of strategy. �&bull; Provides metrics and trend reporting to the Sales Team in support of the Annual Customer Strategy and Quarterly Review process. �&bull; Conducts implementation of national launch programs/processes including field training. �&bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) �&bull; Demonstrated Excellent Business Acumen �&bull; Systems and IT literate �&bull; understanding networks, security, print servers and print devices Experience in pre and post sales for outsourced or contracted services �&bull; Strong financial awareness, monitoring, co-ordination and P&L ownership �&bull; Vast experience of leading and managing teams, including matrix management Strong project management experience �&bull; Asset management experience �&bull; Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge. �&bull; ITIL Certification or the ability to obtain Ricoh ITIL certification. �&bull; Relevant college degree and/or equivalent experience in a related field �&bull; Requires strong computer skills including knowledge of web-based software platforms, networks and MS Office Suite �&bull; Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity �&bull; Excellent communication and presentation skills at all levels including proven ability to interact with executive level management. �&bull; Experience in consulting and solution design strongly desired. KNOWLEDGE, SKILLS AND ABILITIES �&bull; Detail-oriented �&bull; Ability to effectively handle challenging customer situations �&bull; Problem Solving �&bull; Ability to identify creative or innovative solutions to problem environments. �&bull; Excellent verbal and written communication skills in positive and negative circumstances �&bull; Ability to effectively communicate with all levels of management, outside vendors, employees, and customers �&bull; Proficiency in Web based presentation and training. �&bull; Ability to review and understand general instructions; prepare and provide diversified information �&bull; Ability to establish effective communication with co-workers and customers by encouraging open and honest communication, receiving and giving feedback �&bull; Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments. �&bull; Ability to adapt to changing situations �&bull; High degrees of flexibility, high motivation and a strong sense of urgency �&bull; Self-directed and shows a high degree of initiative �&bull; Ability to motivate individuals and groups �&bull; The ability to do Business Process Mapping and the use of Visio or other business process mapping tools - this needed for IMAC/D process flow mapping and service delivery process mapping from the start as well as when these needs to be changed to align to the customer's business changes. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �&bull; Travel and work off-site in customer locations. Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. �&bull; Occasional work at a production facility, adapting to moderate to high noise levels �&bull; Works assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information. �&bull; Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying object that typically weight less than 10lbs. (e.g., papers, books, files, and small parts, etc.). �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). �&bull; Deals with stress levels by adapting to and coping with stressful situations for extended periods of time The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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